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Watch The Festival of Customer Delight

Watch the Festival of Customer Delight 2023, which happened on 2 October 2023.

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The World Isn’t Waiting For You

Too often in research, we start with the idea of validating our approach works. But what if we started from…

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Your Learning Journey

A while back, I heard a former civil servant (Michael Barber) talk about complex policy decisions and how he would…

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