Two bison fighting

In the aftermath of Brexit, we drew together a group of people to have a difficult conversation. Emotions were still very raw. People were scared and wary. We created this book to document the process we used.

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How to build the case for inclusive insight research (2)

It is a truism that the clients, customers, supporters (if you’re in a charity/non-profit) that got you to today, may…

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Why listening means more customers and less churn

Psst!!! Are you losing customers because you’re not truly listening to what they want and need? (What did you just…

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