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How To Build Rapport with Strangers

Want to be more interesting? Rapport is where it’s at (as well as “2 x turntables and a microphone”)…. 🎧…

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How To Handle Objections

Here is a document to help you with handling objections to your research.

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How To Hold Difficult Conversations

In the aftermath of Brexit, we drew together a group of people to have a difficult conversation. Emotions were still…

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How to Introduce People Brilliantly

I think we’re losing the art of introductions. The way of connecting people. It is not as easy as it…

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How To Present Research

Here is a template for presenting your research findings.

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A wind-bent tree, with just a few leaves, stands in a parched desert. There is a mountain range in the back. The sun is setting.

How to Teach Adults at Work

In the past 18 months I have taught 8 online courses. Here’s what I can tell you: 1) People bring…

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How to Write a Great Brief

So you want to write a great brief? Excellent, here are some ideas on what to include: 1 – Ask…

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How to Write an Interview Guide

Here is an interview guide template.

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How to Write an Interviewee Invite

Here is an interview invite form.

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How to Write an Interviewee Screener

Here is a screener you can use when working with an external recruiter who is finding you people for in-depth…

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A picture of an older man, face partially obscured, with wild grey hair, and a friendly face. Looking straight into the camera.

Why Watch Your Own Interviews?

It is the most gut achingly, painful, awkward thing to do but if you are serious about insight ————>>>>>> watch…

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